Have you ever been frustrated with not knowing how your case is being handled? Or not being able to get an immediate response as to whether a document has been filed? It has been reported that the number one complaint about attorneys is that they ' never'  return phone calls. The number two frustration is not being able to find out what's going on with their case as it's being processed.

At BTUSA, we have maintained an extremely high level of customer satisfaction because about 99.9% of all communication is exchanged by email. Therefore, if a client can email their question and outline their problem, our staff will promptly respond to it. This way the client does not have to wait to catch their attorney in the office. So with emails, we've already taken a huge step in eliminating client angst.

Now BTUSA has taken client services to a whole new level. With the help of a leading Internet programmer Brian Covington, BTUSA has developed what we believe is a revolutionary new service where clients can now log in at their leisure and see how their case is going as it is being worked on in the office. For example, many cases have Worksheets or Tables of Contents as to what documents are needed. As the documents and forms and other administrative measures are completed within our office, the Worksheet is checked and updated. Clients can then log in and see how their case is coming along. Also they can see which documents are pending.

Journaling: As your attorney or staff member works on the file they are now required to post journal entries so that there is a record that the client can see as to what work has been done on their case.

Rave reviews: For those clients whose cases have been transferred to what we call the Immigration Processing Center (IPC), the response has been nothing short of spectacular. Clients love it, most of all their angst, anxieties and stresses about their case is substantially reduced and they find that they can work better with us on their case as opposed to just feelingas though  they are sitting around waiting for news about their case.

More Features: - In addition to being able to see how their case is progressing as it takes shape within our office, we have provided an array of US Immigration links so that the client can track their case as it is being processed within the various agencies of US Immigration.

Once again, BTUSA has set an exciting new standard in the practise of  US Immigration Law and our clients are simply loving it. If you'd like to find out more about how we can welcome you into the BTUSA family as a client, please contact this office.

Chris M. Ingram, ESQ

[ECI]